三和一善 「but」の代わりに「and」を
The boss’s
New Year’s resolution: Give up these 6 expressions
These phrases may weaken and weaken the motivation of your
employees.
Boss will be severely criticized by subordinates-and often
for good reason. With the flattening of the organization, some bosses still
adopt a "top-down" attitude, which weakens the self-worth of
employees. In fact, research shows that high-achieving employees are most
likely to be offended by controlling bosses with poor leadership. This behavior
hurts an organization, and it hurts its best people.
There is an easy way to control any of these tendencies:
restructure your language to reflect a less authoritarian tone. If you are the
boss, please make a New Year’s
plan to avoid the following six expressions:
1. "I need you..."
This is a common term for boss land, and it has its
advantages. Using this expression, the manager has no reason to explain why it
is important to finish before a certain deadline or be in the office on a
certain date. Instead, the boss just asserted, "You must meet my
needs."
Enlightened bosses will not ask employees to do things for
them. They explain their requirements and motivate their employees with a
shared focus on project success or goal achievement. No employee should follow
instructions just to meet your needs.
If someone works on a mixed schedule, avoid saying: "I
need you to be here on Tuesday and Thursday." Instead, "If you can be
here on Tuesday and Thursday, that would be great, because we You can get the
whole team together in those days."
2. "I asked you..."
This is another raster expression. Language is punitive: it
implies that the employee has failed, such as "I asked you to get the
quarterly numbers for me, but we are now mid-week and you didn't provide
it."
Instead, it’s
better to say to your employees: “We
need to provide quarterly data to shareholders. I believe we discussed it at
the last meeting. Can you give those to me this week?” Such a tone is more
collaborative and ultimately Better results will be obtained.
3. "Passed..."
This is not a request, but an order, implying a blunt,
top-down attitude.
Sometimes you may be in a hurry, but this is by no means an
excuse for rashness. Get in the habit of explaining any request, including the
most urgent requests. If the spreadsheet must be completed by 5 pm, please
explain why this is so important. Discuss who will wait for it and which
decisions depend on the data. If you order someone, you will lose their loyalty
and the job will be done reluctantly.
A better way to deal with specific deadlines is to say, “Senior management wants to see this
report by Friday. How can it be done by then?” Asking instead of telling, and
using collaborative language to make all the difference.
4. "It may be so, but..."
This is another type of unintentional disparagement that
bosses sometimes use. "It may be like this" is a rough acknowledgment
that a subordinate may have said something true or valid. But it took all this
away from them, telling the employees the boss’s
opinion is the only important thing.
A better way is to say, "I understand what you
mean" or "This is true." Then use "and" instead of
"but". The word "and" is cooperative; the word
"but" is divisive. The revised wording may sound like this: "I
understand what you mean, and I will suggest further..." In this language,
the boss speaks like a colleague, not an opponent.
5. "I don't care..."
This expression showed no sympathy or understanding. It is
simply a boss pulling people. When subordinates encounter difficulties in
completing tasks or winning customers, they sometimes use this harsh
language-and she is explaining what went wrong. She already feels vulnerable;
don't let her down.
A better way to deal with this situation is to listen and
provide guidance on how to deal with the challenge. Suggestions, not
condemnations, make it possible for employees to do better next time. A good
boss is constructive, not punitive. Show that you really care.
6. "No..."
This seemingly harmless two-letter word is the preferred
expression of many authorities. Who hasn't heard of this from their boss?
However, you will use this term under any circumstances, and it carries a lot
of baggage-including feelings of disappointment and dismissal. For example,
"No, that won't work", or "No, I don't have time", or
"No, I don't agree." This is a futile word that will only lower the
spirit of the person who hears it.
So, avoid this word. Never say "no". Even
"maybe" is better, such as "maybe it will work" or
"maybe we can try." Even better: "Let's give it a try."
Words are very important. Being aware of the phrases you
use will make you a better, more enlightened and supportive boss in 2022 and
beyond.
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